The LOWTEC team wishes you a Merry Christmas and all the best for the New Year: good luck, good health, and success.
Company holidays from December 23rd, 2025 to January 02nd, 2026.

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Complaint & technical support

we will be glad to help you with any problems.

Please let us know by providing following information.

Many thanks.

Complaint & technical support
Why do you fill in the form?

There are basically two options for handling a complaint: (please select only one; for technical assistance no selection is necessary)
The goods will be sent to us. After checking (or rather confirming the complaint) we are going to replace or repair the defective product. Please mark the package with „URGENT COMPLAINT“ to minimize the standstill of your vehicle.

After reconstruction please send the complained component for checking to us. If it is confirmed, the invoice of advance replacement will be corrected or refunded accordingly.

What kind of product do you have?
Please state the item number of suspension kit or spring set.
Please specify which component is affected
Please choose the car brand and specify the vehicle type as accurately as possible.
Please specify the year of costruction and the used engine with displacement and number of cylinders.
Who installed your product?
Have you made any modifications that change the vehicle weight?
If you have made any modifications which affect the vehicle, please specify them here.
Please indicate the marking exactly as it is coded on the spring (not apparent in the tüv papers). This is composed as follows: XXX LOWTEC XXXXX
Please indicate the marking exactly as it stands on the damper.
Has the specified lowering been achieved?
If the lowering has not been achieved, please name the measure from middle of the wheel to fender edge

Please provide us with more information about your problem and under what circumstances it occurs
Where did you buy the product?

Please upload a picture of your vehicle document here!
image/jpeg, image/pjpeg, image/jpeg, image/pjpeg, image/png, image/apng, image/vnd.mozilla.apng, image/bmp, image/x-bmp, image/x-ms-bmp, application/pdf, application/acrobat, application/nappdf, application/x-pdf, image/pdf, image/heic, image/heic-sequence, image/heif, image/heif-sequence
Here you can upload pictures of the defective product.
image/jpeg, image/pjpeg, image/jpeg, image/pjpeg, image/png, image/apng, image/vnd.mozilla.apng, image/bmp, image/x-bmp, image/x-ms-bmp, application/pdf, application/acrobat, application/nappdf, application/x-pdf, image/pdf, image/heic, image/heic-sequence, image/heif, image/heif-sequence
image/jpeg, image/pjpeg, image/jpeg, image/pjpeg, image/png, image/apng, image/vnd.mozilla.apng, image/bmp, image/x-bmp, image/x-ms-bmp, application/pdf, application/acrobat, application/nappdf, application/x-pdf, image/pdf, image/heic, image/heic-sequence, image/heif, image/heif-sequence
image/jpeg, image/pjpeg, image/jpeg, image/pjpeg, image/png, image/apng, image/vnd.mozilla.apng, image/bmp, image/x-bmp, image/x-ms-bmp, application/pdf, application/acrobat, application/nappdf, application/x-pdf, image/pdf, image/heic, image/heic-sequence, image/heif, image/heif-sequence
image/jpeg, image/pjpeg, image/jpeg, image/pjpeg, image/png, image/apng, image/vnd.mozilla.apng, image/bmp, image/x-bmp, image/x-ms-bmp, application/pdf, application/acrobat, application/nappdf, application/x-pdf, image/pdf, image/heic, image/heic-sequence, image/heif, image/heif-sequence
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